App / Slots
These terms set out how your t999 account works — what you can do, what we handle on our end, and where the boundaries are. Read through before you complete any transaction, so the account-to-wallet path is clear from the start.
By accessing t999 and completing any account action — opening a session, making a deposit via DuitNow or Boost, or requesting a withdrawal to your wallet — you indicate that you have read and accepted these terms. Availability of the platform and any features within it depends on local law and is accessible only where local law permits. We do not offer services in regions where access is restricted, and it is your responsibility to confirm that access is permitted where you are located. These terms may be updated when the platform changes. The current version is always shown here; continuing to use your account after an update means you accept the revised terms. If any part of these terms conflicts with a specific transaction instruction shown in your account dashboard, the specific instruction applies to that transaction. For questions about how a particular condition affects your wallet or account balance, reach out to support using the contact paths listed on this page. Nothing in these terms creates a right to access the platform in a jurisdiction where it is not permitted.
These terms cover your account relationship with t999 — the actions you take, the transactions you initiate and the content you access through the platform. They do not extend to third-party services that connect to your account from outside, such as your bank or e-wallet provider's own policies.
Login, session activity and account settings are fully within scope. Any restriction applied to your account — temporary or otherwise — is governed by these terms and will be communicated through your account dashboard.
Deposits initiated through DuitNow or Boost, and withdrawals back to those wallets, fall within this policy. Transaction records remain visible in your account history after each completed action.
Game content, lobby availability and promotional material displayed on t999 are covered here. Availability of specific content depends on your region and local law; not all content is accessible in all locations.
Your DuitNow bank, Boost wallet or any external payment provider operates under its own terms. We are not responsible for conditions imposed by those services, and any dispute with them must be handled directly with the provider.
These terms are not just obligations — they also describe concrete actions available to you. Your account dashboard is the first place to check if you want to review a past transaction, see the current status of a deposit or withdrawal, or verify that your wallet details are correctly recorded. If something looks wrong, you have a clear path to request a correction before it affects your next transaction. Account details like your registered contact number and linked wallet address can be updated through the account settings page; follow the verification steps shown there, as each field has its own confirmation process. For anything that falls outside self-service, the support team is reachable through the channels listed in the support section below. When raising a question about a specific transaction, have your transaction reference number ready — it appears next to each entry in your account history and speeds up the response.
Transaction history is accessible in your account dashboard after login. Each entry shows the amount, method — DuitNow or Boost — and status so you can cross-check against your wallet balance.
Update your registered contact number or linked wallet address through account settings. Each field has a verification step shown on screen; follow the instructions displayed at that point.
If a transaction record does not match your wallet statement, flag it through support with the reference number shown in your account history. We aim to respond within the timeframe shown in your support ticket.
Support contact paths are live chat, email and the account help centre. Use the channel that suits the urgency — live chat for immediate questions, email for detailed wallet or account queries.
If a term in this policy is unclear, or if a transaction has produced a result that does not match what is described here, contact our support team directly. All three paths below connect to the same team; choose based on how quickly you need a reply.
Available from the account page after login. Use this for immediate questions about a DuitNow deposit status, a Boost withdrawal pending, or an account access issue that needs a fast answer.
Send detailed account or wallet queries by email. Include your account reference and the transaction ID from your history page. This channel suits questions about term interpretation or account record corrections.
The account help centre holds written answers to the most common terms and transaction questions. Check there first — many wallet and account scope questions are answered without needing to contact the team.
These terms sit alongside the data and security practices that govern your account. Understanding both together gives you a clearer picture of how your information and wallet activity are handled from the moment you log in.
Account data — including transaction records linked to DuitNow or Boost — is retained for the period required by applicable law. You can request a summary of your stored account data through the support email channel at any time.
The platform uses cookies to keep your session active and to remember account preferences. Cookie settings can be adjusted through your browser; disabling certain cookies may affect how your account dashboard displays transaction history.
Access to your account is protected by your login credentials. We do not store or share your DuitNow or Boost wallet PIN. If you suspect unauthorised access, change your password immediately and contact support through live chat.
To request correction or deletion of account data, contact support by email with your account reference. We will confirm receipt and let you know the steps and any applicable timeframe shown under local law.
These are the questions we hear most often about how the terms work in practice — covering account access, wallet transactions and what to do when something is not clear.
They apply from the moment you access your t999 account, including when you initiate a DuitNow or Boost transaction. Continuing to use the account after any update to these terms means you accept the revised version shown on this page.
Access depends on local law in the region you are in. The platform is available only where local law permits. If you are travelling, check whether access is allowed in that location before attempting to log in or make a transaction.
The current version of these terms is always shown on this page. We do not send automatic notifications for every change, so check back here if you want to confirm the version you last accepted matches what is currently published.
Check your account history first — each transaction entry includes a reference number and status. If the record does not match what these terms describe, contact support via live chat or email with the transaction reference and we will look into it.
Yes. Send a request to the support email with your account reference. We will confirm what data is held and the timeframe for providing it, in line with what local law requires for your region.
No. These terms cover your t999 account relationship only. Your DuitNow bank or Boost wallet provider operates under its own terms. Any dispute with those providers must be handled directly with them, not through t999 support.