t999 Privacy Policy: How We Handle Your Account Data
Your account data at t999 is collected, stored and used only to operate the services you access — including payment processing via DuitNow and Boost, transaction records, and account authentication. This page sets out what we collect, how long we keep it, and the steps available to you if you want to review, correct or remove your information.
DuitNow & Boost Payment Records
Account & Session Data
Your Right to Review & Correct
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POLICY SCOPE STATEMENT
How t999 Collects and Uses Your Data
When you open an account on t999, we collect the details you submit during registration — name, contact information, and payment identifiers such as your DuitNow-linked phone number or Boost wallet reference. We use this data to verify your identity, process deposits and withdrawals, maintain your transaction history, and respond to support queries. Device and session data — browser type, IP address, and access timestamps — are logged automatically to protect account security and detect unusual activity. We do not sell your personal data to third parties. Data shared with payment processors like DuitNow and Boost is limited to what is needed to complete a specific transaction and is governed by those providers' own privacy terms. Cookies on t999 are used for session management and site performance; you can adjust cookie preferences through your browser settings, though some site functions depend on session cookies remaining active. Retention periods follow the requirements of applicable local law. Where law does not specify a period, we keep account records for as long as your account is active and for a reasonable period after closure to handle any outstanding queries. Access to this platform and its data practices is subject to local law and available where local law permits.
DuitNow Transaction ID
Boost Wallet Reference
Account Login Records
Session & Device Logs
COVERAGE AND LIMITS
What This Policy Covers and What It Does Not
This policy applies to data collected directly through t999 and the account services operated under that domain. It does not extend to external sites, payment provider portals, or any third-party service you reach through a link on our platform.
Account Access Data
Registration details, login credentials, and authentication records created when you open or access your t999 account are covered fully by this policy. We control how this data is stored and who can access it within our systems.
Transaction Records
Deposit and withdrawal records processed through DuitNow or Boost are documented in your account history. The portion handled by the payment provider falls under that provider's own privacy terms, not ours.
Site Content & Cookies
Behavioural data collected through cookies and page-load events on t999 is within scope. You can review and adjust cookie settings through your browser; we outline the specific cookie categories in our cookie notice linked at the footer.
Third-Party Services
External platforms — including DuitNow, Boost, and any linked sports data or game content provider — operate their own privacy policies. When you leave t999 or complete a payment on an external gateway, this policy no longer applies.
YOUR DATA RIGHTS
Actions Available to You Under This Policy
You have the right to request a copy of the personal data we hold on your account, to ask us to correct inaccurate details, and to request deletion of your account and associated records where local law permits. The most direct route to any of these actions is through your account dashboard after login — account details including contact information and linked payment references can be reviewed and updated there. For records that cannot be changed self-service, such as historical transaction logs or identity verification documents, submit a written request through our support channels. We aim to acknowledge data requests within a reasonable working period and will confirm the outcome in writing. If you believe your data has been handled incorrectly, you can raise a formal query with our support team using the contact details in the section below.
Review Your Records
Log in to your t999 account and open the account settings page. Current personal details, linked payment methods including your DuitNow reference, and recent transaction history are all visible there without needing to contact support.
Correct Account Details
Update your name, contact number, or email address directly in account settings. If a field is locked after verification, contact support with your account ID and the correction required; we will process it after confirming your identity.
Request Data Deletion
To request full account and data deletion, contact us in writing via the support email or live chat. Deletion is subject to retention obligations under applicable local law, and some transaction records may need to be kept for a minimum statutory period.
Raise a Privacy Question
If you have a question about how your data is being used — beyond what is set out here — reach our privacy support contact directly. Response times depend on query complexity; we will confirm receipt and give you an expected resolution window.
PRIVACY CONTACT PATHS
How to Reach Our Privacy Support Team
For any privacy-related query — data access, correction requests, or questions about how your DuitNow or Boost payment data is handled — use the contact routes below. Have your account ID ready to help us locate your records quickly.
Live Chat Support
Open the chat icon on t999 while logged in. Describe your data query and share your account ID. Our team will confirm receipt and advise on next steps within the chat session.
Email Support
Send your written data request to our support email address shown in the account help section after login. Include your registered contact number and a clear description of what you are requesting.
Account Help Centre
The Help section inside your account dashboard has a dedicated privacy and data category. Submit a ticket there for formal data requests; this creates a reference number you can use to follow up.
DATA HANDLING STANDARDS
How We Protect and Manage Your Data at t999
Account security at t999 relies on encrypted data transmission for all login and payment events. Session tokens expire after a period of inactivity to reduce the risk of unauthorised access. Payment data connected to DuitNow and Boost transactions is not stored in full on our servers — only the reference identifiers needed to reconcile your account history are retained. Cookie data collected on t999 is reviewed periodically; non-essential cookies can be declined without affecting core account functions. Retention schedules are applied per data category: account identity records are held while your account is active, transaction logs are kept in line with applicable local law, and support correspondence is archived for a defined period after resolution. To request changes to your stored data, use the support routes listed on this page.
Encrypted Transactions
All data exchanged during login, deposit, and withdrawal is transmitted over encrypted connections. Payment identifiers for DuitNow and Boost are stored only as references; full payment credentials are not retained on our platform after a transaction is complete.
Session Management
Login sessions time out after a period of inactivity. If you access your account from a new device, re-authentication is required. You can review active sessions and sign out of all devices from your account security settings page.
Cookie Controls
t999 uses session cookies for account access and performance cookies for site diagnostics. You can set your browser to block or delete non-essential cookies. A cookie preference link is available in the site footer for convenience.
Retention and Contact
Data is held according to a per-category retention schedule aligned with applicable local law. Once your account is closed and any minimum retention period has passed, records are deleted or anonymised. Retention queries can be directed to our support team using the contact paths above.
PRIVACY FAQ
Common Questions About Your Data and Privacy Rights
If your question is not answered below, reach our support team through live chat or the account help centre. Have your account ID available when you get in touch.
What personal data does t999 collect when I open an account?
We collect the registration details you submit — name, contact number, email address, and the payment identifiers you link, such as a DuitNow phone number or Boost wallet reference. Device and session data is also logged automatically for security purposes.
How is my DuitNow or Boost payment data handled?
We store only the transaction reference identifiers needed to match a payment to your account history. Full payment credentials are processed by the respective payment provider under their own privacy terms and are not retained on t999's servers after a transaction completes.
Can I see all the data t999 holds on my account?
Yes. Log in and open the account settings page to review your current personal details, linked payment references, and transaction history. For a full data export or records not visible in your dashboard, submit a written request through the account help centre.
How do I correct incorrect information on my account?
Most account details — contact number, email, and linked payment methods — can be updated directly in account settings after login. For fields locked after identity verification, contact support with your account ID and the correction you need; our team will process it after confirming your identity.
How long does t999 keep my account data after I close my account?
Retention periods depend on data category and applicable local law. Transaction records may be kept for a minimum statutory period even after account closure. Once that period passes, records are deleted or anonymised. Contact support to ask about the specific retention period for your data.
Who do I contact if I think my data has been handled incorrectly?
Raise a formal query through live chat, the support email listed in your account help section, or by submitting a privacy ticket in the account help centre. Include your account ID and a description of the concern; we will confirm receipt and provide a resolution timeline.
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