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These are the terms that govern how your t999 account operates — covering what we collect, how transactions are recorded, and what you can ask us to correct or remove. Access and eligibility depend on local law and are available where local law permits in Malaysia.
Your use of t999 is subject to these terms from the moment you open an account. We collect the information needed to process transactions through DuitNow and Boost, to verify your account identity, and to keep a record of your activity for accuracy and dispute handling. The data we hold is used strictly to operate your account and process your payments — it is not shared with third parties for marketing. Where local law in Malaysia requires us to retain records, we do so for the period prescribed. Any access or use of this platform is conditional on availability under the laws applicable to your region. If you are accessing from a jurisdiction where online account services are restricted, you bear responsibility for confirming your eligibility before proceeding. We maintain these terms in plain language so you can read them in full and act on them — not as a formality, but as a working document you can reference when a question comes up about your wallet activity or account history.
DuitNow transfer records are logged to your account and available for review after login.
Boost wallet transactions appear in your account history with timestamp and reference number.
FPX online banking deposits are captured in your transaction log with status updates.
Touch 'n Go eWallet activity is recorded per session and accessible in your account dashboard.
This policy covers four distinct areas of your relationship with t999. Understanding which area your question falls under helps you find the right answer faster — and reach the right support channel when something needs correcting.
Covers login credentials, session activity, and the steps shown in your account settings. Account access terms apply from registration and remain active while your account is open.
Covers all deposits and withdrawals processed through DuitNow, Boost, FPX, and Touch 'n Go eWallet. Transaction records are the primary evidence for any payment dispute.
Covers the game content, lobby layout, and promotional display shown on t999. Content is provided by the platform and is subject to change; third-party game studios supply game titles only.
Payment rails and game studios operate under their own terms. t999 is not liable for service interruptions, processing delays, or policy changes on the part of those third parties.
You have specific, practical options available to you at any point your account is active. Reviewing your own records is the first step — your transaction history, account details, and wallet activity are all visible after login without needing to contact support. If something in your record looks wrong, you can submit a correction request directly through our support channel with the transaction reference number and a brief description of the discrepancy. For questions about how your data is stored or what we hold on your account, a written request to our support team will receive a response with the specific details we have on file. These are not conditional rights — they apply to every active account in Malaysia where access is permitted under local law.
Log in and open the account history section to see all transaction entries, timestamps, and reference numbers for DuitNow, Boost, FPX, and Touch 'n Go eWallet activity.
Contact support with your account reference and the detail to be corrected. We will confirm the change or explain why it cannot be made under the current policy.
Any question about how your data is used or retained can be submitted via our support contact. We respond with the specific information held on your account, not a generic reply.
For disputes involving a specific transaction, include the reference number shown in your account dashboard. That number is what our team uses to locate and review the relevant record.
For any question relating to these terms — account data, transaction records, correction requests, or policy clarification — reach us through the channels below. Having your account reference number ready speeds up the process.
Open the chat widget from your account dashboard for real-time assistance with policy questions or transaction disputes.
Send your query with your account reference and a description of the issue to our support email. Responses address your specific account data, not generic replies.
The Help Centre contains the full policy text, account management steps, and answers to common questions about DuitNow and Boost transaction records.
Account security and data handling are operational commitments, not just policy language. Here is what we do in practice across the four areas that matter most to your account.
We keep transaction records for the period required by applicable law in Malaysia. You can request a summary of what we hold at any time through the support contact shown above.
Cookies are used to keep your session active and to remember your account preferences. You can manage cookie settings through your browser; disabling them may affect account functionality.
Account credentials are stored in hashed form. If you suspect unauthorised access, contact support immediately — the steps to secure your account are shown in your account settings page.
When these terms are updated, the revised version is posted here with a new effective date. Continuing to use your account after that date means you have accepted the updated terms.
These are the questions we receive most often about account policy, data handling, and user rights at t999.
Log in and go to your account history section. Every DuitNow, Boost, FPX, and Touch 'n Go eWallet transaction is listed there with a reference number, timestamp, and status. That record is your primary reference for any payment question.
Yes. Contact our support team with your account reference number and the specific detail you want corrected. We will review the request and either confirm the change or explain why the current policy does not permit it.
We hold the information you provided at registration, your transaction history, and session activity linked to your account. To get the specific details we have on file, send a written request to our support team and we will respond with your account data.
Access and eligibility depend on local law. If online account services are restricted in your jurisdiction, you are responsible for confirming whether access is permitted before using the platform. We make no claim about availability in specific states or territories beyond what local law allows.
Open a support request and include the transaction reference number shown in your account dashboard. Our team uses that reference to locate the specific record and review the transaction. Do not submit a dispute without the reference number — it significantly slows the process.
Updated terms are posted on this page with a new effective date. If you continue using your account after the effective date, that counts as acceptance of the revised terms. We recommend checking this page if you have not visited in a while.